TERMS AND CONDITIONS
QUOTES, TEMPLATING AND FITTING
ORLANDO STONE LTD
Our quote is based on the information provided and is subject to the following terms and conditions, which shall be deemed to be incorporated in every contract made pursuant to such quotation or order for the supply of goods.
GENERAL
Quotations given are based on the information provided by the customers and are subject to change. The final price may change following templating if additional items are requested or if the initial information provided was not accurate.
Orlando stone Ltd team will discuss with customers any changes to the cost that may arise. Any cancellations after template is subject to £200 + VAT charge.
Our Quotes are valid for 30 days from the date of our offer. However, you may able to secure the quote by paying a 50% deposit before the expire of the 30 day period. Our quote is based on the template , fabrication, supply , fit and delivery.
Specific Conditions apply to the following and are covered in more details.
1. Before Template
2. Templating
3. Materials
4. Installation
5. Following completion of work
6. Confirmation of Orders, Payments and charges.
BEFORE TEMPLATING
The customer must ensure before booking the template with us, that everything is ready for a template to be made, and all appliances and kitchen units must be completely fitted, level and secured so that no adjustments are made.
Hob is on site and available to be measured and any special instructions concerning the hob to be given and written down. Sink
All panels that are to be added are in place, all plastering to be completed before template or after fit. The customer will be liable for any costs incurred by any delay, reschedule of template and additional journeys which may results.
Any temporary fitted sinks or work surfaces must be remove before templating can be carried out. New hobs, sinks and taps should be available on site together with the templates where possible.
TEMPLATING
The Owner or an appointed representative MUST be present during templating to agree all relevant details such as overhang, joints, height of up- stands and splash - back, required cut out and edge shapes. Unless specified at the time of the template, we reserve the right to use our own judgment regarding all overhangs. In the event that you or the appointed is not present we take no responsibility if these are later found to be unacceptable.
Orlando stone Ltd team will give you advice at this point regard any changes and additional work that wold need to be carried out before fitting your new worktop. Following, templating, if it is found that the furniture , to which the worktops are to be fitted, has been adjusted or moved in any way after templating, then we may not be able to carry out fitting. A further cost may be incurred should we have to remake any of the pieces or retake template.
Please Note: changes are accepted only if we have not started fabrication. We will accept no responsibility if changes were requested after starting fabrication.
MATERIALS
Marble and Granite are natural stone therefore its veining and pattern varies from batch to batch. We encourage all our customers to view the slabs, at our supplier sites. If a particular colour or finish is required we advice you to inspect the raw material prior to fabrication. Following fabrication we will not be held responsible if the material does not meet your exact requirements.
After fabrication should you change your mind on the material or cancel your order a full charge of template, supply and fabrication to be payed by the customer.
INSTALLATION
Our lead time for fitting is 5 to 7 working days from the date of template, subject to the material availability by the suppliers, provided the material has been chosen prior to template and 50% of full payment has been made. Orlando Stone Ltd sales representative will discuss with you the fitting date.
The Owner or trusted representative MUST BE present during fitting to sign the job satisfaction sheet when the job is complete. We require clear working areas free of hazards with no interference from other trades. There should be no clutter or other hindrances when our templators/ fitters arrive on site.
Customers are responsible for removal of old worktops unless otherwise agreed. If fitters need carry out extra works on arrival an extra charge may be incurred, these will be discussed with customer prior to any work being undertaken.
90% of all our work that would require cutting and polishing would be completed at our factory. However, some instances of grinding, cutting and polishing at the customers place are unavoidable. Our fitters will make every effort to keep this to a minimum and clean up after themselves but customers should be prepared for this and instruct the fitters where they are able to complete this work if necessary.
COMPLETION OF WORK
Following installation, we urge that you inspect the worktops carefully after fitting is complete. We will not be held responsible for any damage found after the fitters have left. Within 7 days from fitting customer must give notice to us of any matter by reason whereof the customer may allege that the goods are not in accordance with the order. If customer fails to give such notice the goods shall be deemed to be in all retrospects in accordance with the contract and the customer shall be deemed to have accepted the goods accordingly.
All worktops require 24 hours for the adhesive and silicon to cure. We therefore advice that you do not use the worktop, the cabinets or the drawers in the meantime.
Stone worktops, whether made from natural , marble and granite or man made materials (quartz) care should still be taken.
After completing the work, it is the customer responsibility to activate the stone warranty with the stone suppliers.
PAYMENTS TERMS
50% Deposit is required at the time of order confirmation and must reach our account 24h before the template date. Balance payment must be made 24h before fitting. If the sale is for cash all accounts are due before the goods are unloaded from the delivery vehicle.